Shipping Policy

Last updated: March 31, 2026

1. Introduction

At Orbenta, s. r. o., we are committed to delivering your curtains, carpets, and home decor items safely, efficiently, and at reasonable costs across Europe.

We collaborate with trusted logistics partners to ensure reliable delivery and a positive shopping experience for every customer.

2. Delivery Countries

We currently deliver to most countries in the European Union and selected European countries.

If your country is not listed as an available option during checkout, please contact us before placing your order.

Email: shop@orbentara.com
Phone: +421 915 988 825

3. Shipping Costs

Standard Shipping

  • Orders under €39.99: Shipping fee €4.95
  • Orders €39.99 or more: Free shipping

Shipping costs will be displayed during the checkout process before payment is made.

4. Order Processing Time

Orders are typically processed within:

3 to 5 business days

Orders placed during weekends or public holidays will be processed on the next business day.

During peak seasons, promotions, or holidays, order processing times may be slightly extended.

5. Estimated Delivery Time

Slovakia
3 to 5 business days

Other countries in Europe
4 to 10 business days

6. Shipping Partners

Depending on the delivery country and package size, we may use the following carriers:

  • Slovenská pošta
  • GLS
  • Other authorized logistics partners

7. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information, if available.

It may take up to 24 hours for tracking information to activate.

8. Delivery Delays

While we strive to meet all estimated delivery times, delays may occur due to circumstances beyond our reasonable control, including:

  • adverse weather conditions,
  • transportation disruptions,
  • customs inspections,
  • high seasonal demand,
  • carrier operational issues.

Orbenta, s. r. o. is not responsible for delays caused by external carriers or force majeure events.

9. Incorrect Delivery Information

Customers are responsible for providing correct and complete delivery information.

If an order cannot be delivered due to an incorrect or incomplete address, additional shipping costs may be charged for re-delivery.

10. Damaged Shipments

If a shipment is visibly damaged upon delivery, we recommend:

  • taking photos of the package before opening it,
  • keeping all packaging materials,
  • contacting us within 48 hours of delivery.

We will investigate the case and provide you with an appropriate solution.

11. Contact Information

Orbenta, s. r. o.
Rákoš 26
960 01 Zvolen
Slovak Republic

Email: shop@orbentara.com
Phone: +421 915 988 825